Technical Services


This page is reserved for persons who need technical assistance with one or more of their seminary accounts. Please use for the form below to send a help request to the seminary support desk. The request will generate a support ticket and ensure that your need is tracked and responded to by one of our team members. You may wish to consult the resources below to help you resolve the problem you are experience.  You can click one of the help guides below for information about resolving common technical issues.

If you have a general inquiry about the seminary, please use the contact us form.

Common Technical Issues

myCBTS / OneLogin

Forgot Password – If you forget your password, you can use the “Forgot Password” link on the login screen to create a new password. You will be required to pass your security authentication to complete this process. If you are unable to pass your security authentication, please use the form below for assistance.

Forgot Answers to Security Questions/Locked Out – If you have forgotten the answers to your security questions and do not have another option for security authentication, please use the form below to request assistance. Please note: it is recommended that each account set up at least two options for security authentication.


Classes not Showing – If you are unable to see your current or upcoming classes listed in Moodle, please contact your instructor first. It may be that the course will not show on your dashboard until a later date or the course page is temporarily down for updates.


Need to update text number – If you have changed your mobile number and need to update it in Populi, please contact Technology Services using the form below. You will be sent an email with a link to complete the update process.

Registration Locked – If you find a registration lock on your account in Populi, you likely need to submit additional documentation to the Registrar’s office to continue enrollment or finish paying your tuition bill with the Business office. Contact those offices if you need additional assistance using this form.


Assignments not showing – Please contact the instructor first to verify the assignments have posted in the system and are ready for submission. If so, please complete the contact form below for additional assistance.

Support Resources

Central Seminary Solutions Knowledge Database

Zoom – Support Center

Populi – Knowledgebase

Moodle – Help Documentation

Tech Support Form

Technology Services Contact Form